Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Deskera is a packed management platform with a variety of modules and functions that can address nearly any issue facing modern enterprises. Deskera has a scalable solution for everyone, from ERP to payroll management. Deskera is an appropriate solution for medium and large-sized organizations, as well as those who are still defining their management needs, due to its comprehensive software offering. This software may be used by businesses in any industry, making Deskera an enticing solution.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Deskera Customer Relationship Management Software provides a web-based CRM solution that provides an organization with a unified view of its customers and helps to automate critical sales processes ranging from lead qualification to promotional campaigns, allowing decision-makers to easily implement customer-centric strategies and ensure effective sales management.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Deskera CRM allows you to see and manage documents. With safe information distribution, you can easily search for documents. With Deskera CRM's permission-based sharing feature, you can ensure secure collaboration. Customer cases can be assigned to process owners. Track and resolve outstanding cases. Priorities may be added, progress can be tracked, and the client life cycle can be managed all through one smooth integrated system.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Growing companies or startups seeking a low-cost platform to handle contacts, deals, pipelines, sales team activities, marketing campaigns, corporate knowledge base, and support tickets.

Ease of Use

3.7
4.2

Support

3.5
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison