Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
edrone offers advanced marketing automation plus a suite of tools for your eCommerce business. The CRM can make sense of all your customer data, and leverage it into targeted campaigns, offers, and excellent customer experiences. The UI is eye-catching and user-friendly. Plus, edrone has excellent customer support. They not only help with technical problems but are also onhand to help you get the most of your CRM.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
It’s clear edrone put a tremendous amount of time into the design principles and layout of the platform. The UI is unique but self-explanatory and easy to navigate. You don’t need technical knowledge or coding experience to operate edrone. All the features are visible and ready to be implemented in just a few clicks. Despite the number of advanced options, the layout is clean and uncluttered. The customer support team is also highly responsive and knowledgeable.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
edrone offers support via business hours and online. It provides training in the form of documentation, live online, and webinars.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
edrone is an AI-powered CRM for eCommerce. It uses AI and Big Data to create an intelligent platform that truly knows your customers. You can use customer intelligence to personalize pitches and promotions, remember birthdays, upsell, cross-sell, and more. In addition to customer intelligence, you get marketing automation, omnichannel support, and web behavior analytics. edrone is loaded with powerful marketing features, and connects with over 150 banks and payment portals.

Ease of Use

3.7
4.8

Support

3.5
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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