Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Users may use Flowlu to keep track of activities that need to be completed, take notes during meetings, and take phone calls. Users can also assign duties to other team members. Reporting may be used to view sales funnels, with each stage of the sales process highlighted in a distinct color. Flowlu customer data may be used to produce customised bills for users. Teams may use the system to handle activities ranging from lead generation through sales. Flowlu provides a number of functions such as lead management, contact management, sales pipeline management, and invoicing.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Flowlu looks and feels professional. All the features and simplicity of use is top notch. You can build teamwork, visualize project scope, and remain adaptable when circumstances change. It clarifies goals and priorities while keeping your team organized and on track. Flowlu CRM saves time by automating invoice and estimate generation, reading straightforward analysis and reporting utilizing graphical charts and data sets, managing many accounts, cutting costs, and improving profits.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Customers may use Flowlu's customer support site to obtain answers to questions, submit service concerns, place orders, see order histories, and have access to additional knowledge base material. A knowledge base provides information to be gathered, categorized, shared, searched, and used. Customers can find answers to frequently asked questions. Call center features give customer service representatives access to all of the information they need to help the customer, such as customer information, case history, and associated consumer social activity. Call recording, analytics, workforce management, call script management, and compliance management are all common features.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Flowlu is ideal for small and medium-sized teams in any industry that requires project and task management, sales and finance, and effective team communication.

Ease of Use

3.7
4.7

Support

3.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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