Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
This affordable CRM is best for small agencies, freelancers, and sales teams of all sizes. It’s lean, mean, and has the functionality you need to scale quickly. With unlimited contacts and no commitment, it’s a great fit for busy entrepreneurs. You get lead capture forms, tagging tools, email integration, proposal builder, and other advanced features for just $US 39/month/first seat. Additional users can be added at $US 20/month/user. There’s also a basic ten-dollar-per-month plan for single users.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Funnel CRM is geared toward SMBs. It’s chock full of essential features without becoming bulky or complex. This lean system is intuitive and easy to learn, making it perfect for solo entrepreneurs and small teams who don't have a lot of time or money.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Funnel is a service that aims to replace the standard contact forms found on many websites. If you’ve ever had to set up a form like this yourself, you may have experienced first–hand the problems you can run into, and are aware of the skills that are needed to implement, create and troubleshoot one. Not only does Funnel provide everyone with easily customisable forms with copy/paste integration, it also comes with a set of useful tools to help you manage the contact requests you receive, send proposals, and manage your customers.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
This tool is suitable for freelancers and small businesses that have websites with contact forms. Since it’s built for SMBs, it is packed with all the essential features without making the system complicated and bulky. Some examples of these include contact forms, customer tracking, deals tracking, optimized communication channels, and proposals. Funnel CRM offers plans to cater to the needs and budget of freelancers, SMBs and large companies' sales personnel.

Ease of Use

3.7
4.6

Support

3.5
4.8

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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