Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Pipeliner CRM visualizes the pipeline, sales process, and sales activities in real time. Its visual contact management feature enables users to acquire a thorough perspective of their clients and prospects, as well as map out how they influence a transaction. The "Voyager" AI engine offers salespeople with insights and notifications to keep them focused on their revenue target and the most important actions. The Pipeliner Mobile App provides salespeople with visual, dynamic tools that allow them to sell remotely. Pipeliner CRM also delivers management reports, sophisticated reports, and pivot tables to both sales managers and salespeople.Pipeliner has intuitive user interface, consistent navigation, and built-in context-sensitive help. It also features a visual, drag-and-drop backend that allows users to keep the system up to date. Pipeliner CRM may also be integrated with a number of other platforms.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Pipeliner CRM generates high levels of user engagement thanks to its sales-friendly layout. Users can quickly understand the system because of its consistent navigation and visual approach, resulting in higher adoption rates and a faster ROI. Furthermore, users may easily customize what they see in order to make the system their own. Pipeliner's administration backend is also visually appealing and simple to use, with drag-and-drop functionality, in-line editing, and other non-technical features. Pipeliner does not require a full-time administrator or pricey qualified technical employees, which is a fundamental contrast. The program also has a robust reporting engine that allows reports to be generated from any view or section of the system. Standard reports, sophisticated reports, and visual dashboards are all accessible. Pipeliner believes strongly in focusing on core competencies, which is why it provides the best in sales force automation while also making it simple and seamless for customers to integrate with other best-of-breed systems such as Ticketing, Marketing Automation, or any other system they may be using.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Built-in support resources, such as tutorials and context-specific guided video tours, guarantee that users get the most out of the software's functionality. If the built-in help articles are unsatisfactory, users can contact Pipeliner CRM support directly from the dashboard.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Pipeliner CRM is a sales enablement solution for sales managers and sales representatives. With a simple successful formula to focus on what matters most: pipeline, process, focus, and analytics to increase revenue.

Ease of Use

3.7
4.7

Support

3.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison