Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Revamp CRM addresses the particular needs of an eCommerce site, such as marketing, sales, payments, and inventory. Specifically, it helps you get to know your online customers and deliver an exceptional customer experience. Revamp currently partners with most major eCommerce platforms, such as WooCommerce, Shopify, and BigCommerce.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Revamp presents a colorful and easy-to-use interface. There’s no lengthy onboarding required and most users can use the software intuitively. With Revamp, you can plug in all your apps and departments into a single login and get a big-picture view of your business from a single screen. The CRM also comes with plenty of drag-and-drop functionality, making it easy to build workflows, pipelines, and email campaigns. On the downside, the software is prone to lagging and the occasional bug. Users report system downtime as a major drawback for Revamp CRM.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
You can get support from Revamp CRM via chat, documentation, and live online. It has a great team that is always ready to support and consult.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Revamp CRM is a good CRM for all-sized businesses. All-in-one CRM for your Sales, Marketing & eCommerce Teams.

Ease of Use

3.7
4.2

Support

3.5
3.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?