Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Salesboom is the world's best Value-Based cloud-CRM for your brand. We unify all your sales, marketing, customer service and much including Quote to Cash all in one easy platform. Perfect for Small to Medium Sized Businesses who need to be savvy about every penny they spend, and what they get in return. With no software to install and seamless upgrades, this is the CRM for you. Sign up for a Free trial today.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
The user interface within the system was designed for quick end user adoption, and most functions can be accessed with just a few clicks. Every company using Salesboom is assigned a personal CRM consultant. The system is offered in three levels: Team, Professional and Enterprise. The Team Level contains advanced mass email marketing, as well as auto-response email functions.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Its Web-Based CRM puts the customer first by powering your Service team with amazing tools and integrations. Their 15 years in the CRM industry have allowed them to build the most powerful service tools to help you give each client the one-on-one attention they deserve. Build a Knowledge base, track every single case and incident, every client interaction, and build a solution management system all within our powerful All-In-One CRM. Sign up for a free trial and begin to customize and integrate your service teams today.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Salesboom fits all sizes of business: small, medium and enterprise.

Ease of Use

3.7
4.5

Support

3.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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