Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Salesflare updates your address book and records all interactions with the people you contact. It collects information from social media, company databases, phone calls, emails, and calendars and presents it to you in automated customer timelines that tell you all you need to know. Salesflare will tell you and remind you what to do with leads so that no deals go through the cracks. Salesflare works with anything you work with and wherever you work. Use it on PC, mobile, or from a sidebar in your email inbox. Salesflare may be extended even further by integrating with 400+ other productivity apps, such as Google Apps, MailChimp, Trello, and Slack.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Considering that Salesflare is a cloud-based service, getting it up and running should be easy. You don't require any specialized technical knowledge. The entire process is as simple as joining up with your personal and company information, followed by the integration of important applications such as Gmail and Outlook. Salesflare includes a user interface that follows the natural flow of sales pipelines. Moreover, despite the fact that it includes a number of management tools, automation resources, and customization possibilities, the entire system is well-organized and simple to use. The dashboard is intended to help you streamline and coordinate your sales process from the beginning. You can quickly track various deals, view client activities, launch campaigns, generate leads, and so on.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Salesflare uses Intercom, an excellent support chat service that allows users to keep in touch with future and present clients in order to resolve any and all of their Salesflare requirements. The chat is meant to assist clients with issues that cannot be resolved through the knowledge base or YouTube videos. The knowledge base was created by the same experts that manage customer support and relations, and it answers all of the frequently asked questions as well as others. Customers with concerns, recommendations, or questions about Salesflare can contact the company via chat on the website.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Salesflare is the smart CRM that small businesses selling B2B love to use. It is a zero-input sales pipeline application that thinks and works for its user rather than the other way around. Ideally suited for small and medium-sized B2B companies looking to sell more with less effort. Thousands of agencies and fast-growing businesses all around the world rely on it. The primary users are marketing agencies, software companies, startups, consulting firms, commercial real estate agencies, non-profits, pharmaceutical corporations, and manufacturing.

Ease of Use

3.7
4.7

Support

3.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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