Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Vendasta is a digital solutions platform that links agencies and software providers to local businesses in need of their services. It provides a marketplace of rebrandable products to agencies and uses big data, automation, and intent-mining to discover hot prospects. Vendasta transforms salespeople into local digital marketing gurus, giving them the ability to show local businesses how they're doing and how they can improve. Vendasta is a white-label reputation management service for organizations that helps them manage reviews, monitor consumer feedback, and respond to reviews. Review monitoring, local business listings, social activity tracking, mentions, and sentiment analysis are all important aspects.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
AI technology makes Vendasta more intuitive and easy to use. By employing artificial intelligence technology, teams using Vendasta may monitor internet reviews, uncover trending terms, study specific reviews, and compare regions to acquire insights regarding brand sentiment. The platform allows businesses to display client testimonials on their websites, personalize the widget to match their brand, and embed the widget across many websites to showcase reviews.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Vendasta offers a robust library with informative courses and videos to help you become a marketing expert. There is a FAQ section to answer various questions and articles to better understand its product and services. Besides, Vendasta provides its users with Sales & Marketing Tools, Sales & Success Center, Partner, and Vendor Center.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Vendasta is only available through channel partners such as agencies, media firms, financial institutions, telecommunications companies, independent software vendors (ISVs), and others. Their end-to-end platform and marketplace are closely integrated into an SMB-focused operating system, allowing for a single sign-on to their digital products and analytics. Vendasta works with over 50,000 channel partners, who in turn work with over five million SMBs globally.

Ease of Use

3.7
4.2

Support

3.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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