Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
Vtiger is a customer relationship management system that helps businesses streamline operations on a single platform. This CRM assists with project management, automated tasks, record keeping, and general business processes. It's a central location where you and your team can collaborate, work, and track performance. Vtiger is a good all-in-one CRM solution for small businesses because it comes with a wide range of resources that can appeal to many customers. However, its user interface is somewhat unique and could present a steep learning curve for new users.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
Vtiger's usability is a bit of a mixed bag. Some features are very straightforward, while others are confusing or complex. Overall, the system suffers under the weight of too many tools and features. The UI tries to handle this with a nested interface; however, you may end up forgetting the hidden features exist. Take contacts, for example. In Vtiger, adding new contacts is a breeze: with only a few clicks, you can add someone to your CRM, complete with email, phone number, and name. Importing contacts, on the other hand, is not that easy. And let's face it, you are more likely to import your contacts than manually entering the details.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
Vtiger offers several free support resources. You can find extensive technical documentation online. There is also 24/7 email and chat support, though they are a little slow to respond. There is phone support for technical issues. If you’re in need of more personalized assistance on using the platform, you can hire one of Vtiger’s CRM experts through their kickstart program.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
Over 300,000 companies around the world use Vtiger CRM. The business takes pride in its ability to adapt to the needs of every industry, from freelancers to large enterprises.

Ease of Use

3.7
4.2

Support

3.5
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?