Overview

If you're looking for a customizable CRM system with advanced (and affordable) marketing tools, Act! is a good choice. For more than 30 years, Act! has been finetuning its product and implementing new features based on the clients' needs. In some ways, the platform shows its age, such as the dated UI. But it doesn't lack for new and innovative marketing tools.
YetiForce is a free, open-source Customer Relationship Management (CRM). Its intuitive, flexible, and customizable features have made it the ideal solution for many businesses. As an open system, you can build out the custom solution you need with a little technical know-how. The platform is continuously being improved by the enthusiastic Yetiforce community of developers. If you need hosting and support, it's available for a fee beginning at US$ 61/month.

Ease of use

Act! does not rate highly for user-friendliness. Virtually no aspect of the tool is intuitive, including setting up your homepage and dashboards. You will require training or at least a video session just to get up and running. Act! has a gray, dated look and feel and clunky navigation. The interface also feels crowded, and it's hard to find what you need. The CRM features powerful marketing tools, but none of them are easy to use--even once you've learned how to operate them. Competitors like HubSpot and Keap offer similar tools that are simple to use. However, Act! is much more economical. This CRM presents a clear line in the sand--do you prefer usability or affordability? Almost no other CRM provides the extensive marketing features for this price tag.
From the outset, YetiForce has pursued a philosophy of 'ease of use.' The community and team have developed a set of features that work together seamlessly and intuitively. The system is continuously refined by users. YetiForce's clients are offered a unique opportunity to direct the development of their software. Whenever a client orders a new feature for Yetiforce, it's made available to all users for free, assuming it meets quality assurance measures. Yetiforce users have a flexible, ever-growing system that adapts to the user. You also have control over which modules and features you add, ensuring the platform is not more complex than you need. Yetiforce is an open platform, however. Unless you have a tech-savvy team or are willing to pay for Yetiforce support, you may find the CRM is too much work to operate and maintain.

Support

Several support channels are available via email, chat, and phone. In addition, Act! has a Quick Start Guide with the steps for the initial setting-up of the system. It gives you information on how to create new contacts, groups, and opportunities and how to import your data and set up marketing automation. There is also an extensive video library of tutorials. The Act! a blog is another helpful tool with tips on developing your business and building up a successful strategy.
You can integrate with SMS, telephony, email, and social media to manage all your communications from one platform. All the data from these channels flows back to the contact record, ensuring you have a detailed profile without the nuisance of data entry.

Who is it for?

Act! is best for small to medium-sized businesses that want advanced marketing tools at a fraction of the cost. Act! CRM will help you apply the right marketing strategy and multiply the number of your clients. API-supported software gives you the chance to integrate any app even if the system does not manually support it. However, users should allow for a significant learning curve and training time. You can try it free for 14 days to see if the system's benefits outweigh the outdated UI.
YetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Administrators can also change the visibility of specific widgets for different users and add custom widgets with filters. Yetiforce features a built-in email module that helps users send and receive mail directly. Users can also link emails to contacts, leads, accounts, partners, competitors and various processes and sub-processes.

Ease of Use

3.7
4.6

Support

3.5
4.6

API Access

yes
no

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison