Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
1CRM offers affordable, feature-rich plans. Even the basic startup plan comes with advanced features, such as custom reporting, workflow automation, and lead management. The main advantage of purchasing a higher subscription tier is it removes data caps, giving you unlimited leads, contacts, accounts, and user seats. There are features for sales, marketing, customer service, plus order management and project management. 1CRM is an end-to-end platform for the entire customer lifecycle.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Flexibility and customization are one of 1CRM's greatest selling points. You can customize the menu system, create unlimited custom fields, change the screen layouts, filter list views, create custom reports, and build your own dashboard. It takes a little time to set up, given all the room for adjustments. However, this translates to ease of use thereafter since the system is tailored to your business needs.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting, and email integration. It integrates with third-party applications such as Google Apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets, and leads. Support is available through online forums, videos, phone, and email.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Small/Medium business owners looking for a complete and cost-effective CRM solution they can customize to fit the unique needs of their business.

Ease of Use

4.1

Support

4

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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