Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
amoCRM is developed for small businesses with small sales teams. The CRM distinguishes itself by placing communications at the center of its services. If your sales process is text-heavy, amo may be the sophisticated CRM solution you need. While many CRMs ignore SMS, amoCRM integrates with WhatsApp, Facebook Messenger, Viber, Telegram, WeChat, and other platforms.Text-based advertising and mass SMS messages are also supported. Traditional CRM capabilities, such as lead nurturing, task assignment, sales automation, and campaign management, are also available.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
The CRM features a clean and modern user interface that users easily adapt to. It's as simple as synchronizing your email and chat accounts to get started. The contacts will then be imported into amoCRM, and customer profiles will be created. Lead information is extracted from the communications themselves, eliminating the need for human input. You may also link with a large number of applications and extract data from them into the CRM record. The dashboards are entirely customizable, with hundreds of widgets to meet the demands of your organization. To acquire the information you need, choose from dozens of themes or design your own widget. You can sync CRM data and data from third-party apps into the widgets, allowing each tool to "talk" to each other.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
The firm provides client service by email and social media messaging 24/7. There is also a blog that is continuously updated with ideas on how to enhance sales efficiency, a number of training videos on how to use the product successfully, and a knowledge base where users can discover solutions to frequently asked questions. amoCRM's developers understand the importance of dependable service delivery, thus their skilled tech team is always ready to assist clients with their questions and issues. You may reach out to the support team at any time by phone, live chat, email, or tickets.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
It's ideal for both B2C and B2B company types, and it may help you convert first-time contacts into leads and keep your database structured so you can make smarter sales decisions. The program also records your performance and allows you to see your sales success at a glance. amoCRM is ideal for a tech-savvy team that has prior expertise with CRM software. If your seasoned sales staff is searching for a solution that can help them save time on mundane duties and activities while enabling them to focus on what is truly essential, this program will not disappoint.

Ease of Use

4.1
4.4

Support

4
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison