Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Commence CRM is comprehensive enough to handle most business requirements while still remaining easy to use. It has features for sales, marketing, customer service, plus a project management suite. From one platform, you get an overview of your customer relationships, projects, and business overall. Commence CRM is designed specifically for small to medium-sized businesses.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Commence CRM is a simple yet powerful SaaS solution, which delivers a fully integrated suite of tools for sales, marketing, customer service, and project management. You get automated workflows, personalized customer interactions, and self-service tools that help your clients (and you) save time. It exceeds the capability of many CRMs by including a comprehensive suite of project management tools. Commence offers Gannt charts, portfolio management, budgeting tools, workflow reports, and more. Businesses can see the client through, from prospect to deliverables.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Commence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Ideal for businesses for 10 to 100 users that need more than the basics but the not the cost and complexity of higher end solutions costing much more. Easy to use, customizable and affordable.

Ease of Use

4.1

Support

4

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison