Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Copper CRM is designed to work in perfect sync with the Google suite of office tools. You can expect effortless integration between Google and Copper, along with an interface that mimics Google's design principles. Onboarding is easy, and much of this CRM's functionality can be accessed right out of your Gmail account. Users can also relax knowing Copper CRM has passed Google's rigorous standards for security and functionality.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Copper CRM gained popularity for its high performance, top-level security, and easy integration with Google. It lacks some advanced features and instead focuses on usability, Google integrations, and sales features. Copper CRM has enough functionality to manage your leads, interact with them, and control your tasks, events, and opportunities. You can connect to your Gmail to import your data and contacts. In addition, you can use Google forms to pull in data from other sources, like your website. As for reporting tools, you can track your sales and revenues, set goals for your team, and analyze missed opportunities. The mobile version lets you conduct business from anywhere.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Customer support is provided via email with a 24-hour response time. Copper's Help Center contains articles, a search feature, videos, and webinars. You'll be able to learn the basics of navigating the platform there. Copper also provides a community forum.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
For Google-based businesses, Copper CRM is one of the best choices in terms of integration, functionality, and price. With a choice of three subscriptions, it can meet the needs of small to medium-sized sales teams. So, if your success strategy relies on leveraging Google products, Copper CRM will help you get the most out of them by providing a seamless platform for integration.

Ease of Use

4.1
4.5

Support

4
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison