Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Freshworks offers enterprise-level features at small business prices. The CRM comes with a wide range of tools for sales and marketing. However, you'll need a separate subscription for customer service (Freshdesk). With an AI assistant, rich feature set, and excellent customer support, this platform is one of the highest-rated CRMs on the market.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
This next-generation AI-powered platform provides users with sales and marketing automation tools, chat and telephony, and up to 32 analytical reports. The dashboard summarizes all of your recent activities, including upcoming tasks and appointments. The customization options here are limited; you'll need to switch tabs to see your sales performance and other KPIs. But navigation is simple, and you can quickly jump between deals, contacts, reports, and leads.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Freshworks offer support tickets, knowledge base plus search, and user guides. They also provide chat support, and you can reach them across all the social media platforms.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Freshworks is a great deal for large organizations with extensive sales networks trying to boost their effectiveness. Small companies can also benefit from this CRM, as its basic version offers plenty of functionality for small teams. Plus, the system requires minimal onboarding and can be mastered quickly. Several subscription tiers and add-ons are available. So, while it may be a bit confusing choosing the right subscription, you'll be sure you only pay for what you need.

Ease of Use

4.1
4.5

Support

4
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison