Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Infor CRM software allows an organization's sales, marketing, customer service, and support teams to see every customer interaction point. Users may use rich customer profiles and sales productivity tools to find opportunities to optimize the effect of each contact and streamline sales operations. With a broad range of analytics, sales management tools, and proactive alerts, you can drive accurate forecasting, informed decision making, and efficient team and territory management.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Built on cutting-edge, adaptable technology, Infor can be easily adapted and customized to your specific business needs – whether you want your CRM deployment to be on-premise or hosted in the cloud, Infor CRM can provide access to your data when and where you need it, as Infor CRM also provides a high-quality mobile CRM solution for mobile phones and tablets.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Within the Infor application, there is a module called Customer Service and Support. With the expenses of acquiring new customers being 5-10 times greater than the costs of maintaining existing customers, Infor CRM may have a significant influence on the bottom line by assisting in the development of long-term connections with your customers. CRM combines deep product and technical expertise, significant industry experience, and the entire power of Infor's resources to the goal of making the clients amazingly successful, and Infor CRM presently supports customers in 168 countries.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Infor CRM is a solution for small to medium-sized businesses and departments within bigger corporations. Infor CRM offers dependable, adaptable solutions in over 70 industries.

Ease of Use

4.1
3.7

Support

4
3.6

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison