Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Businesses seeking a powerful CRM with advanced features, complex reporting capabilities, and integration with Microsoft should consider Microsoft Dynamics. The extensive integration with Office 365, Skype, SharePoint, and other Microsoft apps is a distinctive feature of this modular CRM.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
The software is surprisingly easy to use, considering the vast number of features. However, like any large software solution, it takes time to learn the ins and outs of this powerful tool. It has a minimalist interface and lifts a lot of the best elements from other CRM platforms. Customization options are extensive, and you can create an unlimited number of dashboards. The CRM also operates as a platform for the entire Microsoft ecosystem. All of your Microsoft tools can work in tandem from a single login. In addition, the system incorporates a built-in automated fraud protection tool for better security.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Comprehensive self-help materials cover every issue concerning Microsoft Dynamic 365's use. They include technical documentation, educational articles, video tutorials, and a user community. There is also email support and help desk ticketing. For severe issues, there is 24/7 customer care via phone. Lesser problems will be solved during regular business hours unless you subscribe to their professional support plan beginning at US$ 9 per month.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Microsoft Dynamics 365 is best for large organizations. If tight integration with the Microsoft suite is a crucial requirement, Microsoft Dynamics 365 is your best bet. This AI-powered platform combines advanced features for sales, marketing, customer service, plus ERP functions. It is a complex and expensive CRM solution; however, many enterprises find it is well worth the cost.

Ease of Use

4.1
4

Support

4
4.2

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison