Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Pipeline is a sales-focused CRM for small to midsize companies. This "spreadsheet converter" was designed to make CRM accessible to anyone. However, Pipeline offers much more than a spreadsheet. You can see the status of your deals in real-time, automate tedious admin tasks, and receive emails and alerts--all from a single system. There are also 360-degree customer profiles so you can personalize every interaction and build stronger relationships.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
The layout will be familiar to anyone who's used a spreadsheet to track sales. From the home tab, you see your sales pipeline, which can be customized to fit your sales process. Next, you'll see three tabs: deals, people, and companies. This is where you can view and track all your contacts and leads. The agenda tab follows, which is where you'll see all of your upcoming tasks. Overdue items will automatically turn red and issue an alert. All of these tabs appear much like a spreadsheet, and you can filter according to your needs--account value, due dates, company, and more. What's more, you can integrate Pipeline with your favorite apps. This ensures all your company data "talks" to each other. For instance, integrating with Google or Outlook will automatically sync your calendar and contacts to Pipeline CRM.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Pipeline CRM's support team is provided by a team of US-based experts who use the platform themselves. You get access to phone support regardless of subscription tier, and they boast that someone will answer your call within a couple of rings. There are no frustrating automated systems to work through, and phone lines are open 8 am-8 pm. There is also unlimited chat and email support for all users. Online support includes guides, videos, and FAQs.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Pipeline CRM is best for small to medium-sized sales teams. The CRM hits the nail on the head regarding what sales reps actually need from sales software: unlimited dashboards and reports, customizable pipelines, and salesforce automation. Plus, all of this is presented in a familiar way; if you've used a spreadsheet, you can use Pipeline CRM. It's also an affordable option, with the premium subscription (US$ 49) providing access to the most advanced sales tools and automation on the market.

Ease of Use

4.1
4.3

Support

4
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison