Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Prospect is a stock-aware CRM, meaning it handles all the back-office processes required to fulfil orders. It also offers plenty of tools for your sales reps, such as pipeline management, quotes, and product catalogs. Prospect CRM keeps marketing, sales, and production lines communicating and is best for B2B companies that handle physical products, like manufacturers, wholesalers, and distributors.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Prospect CRM sits squarely in the middle in terms of ease of use. It incorporates a lot of features on top of CRM, such as eCommerce, order processing, inventory management, and delivery tracking. The sheer number of features means the software will take longer to learn. However, the integration between front-office and back-office creates a much more streamlined business. Keeping all business platforms and information in a single place also increases efficiency, productivity, and turnaround time between order to delivery.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Help Desk ticketing ensures all customer issues are recorded and routed to the correct department in real-time. Customer service, accounts, and warehousing all speak to each other using the ticketing system. Cutting the time between problem to solution also makes for a great customer experience.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Prospect CRM is geared toward B2B companies that sell physical products, such as manufacturers, wholesalers, and distributors. Prospect manages the complex B2B sales process where closing can take months. It also creates quotes, accepts orders, manages inventory, and tracks deliveries. With eCommerce integration, you can ensure your business never stops selling.

Ease of Use

4.1
4.8

Support

4
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison