Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Talisma is a large, enterprise-level CRM solution known as the “Salesforce of higher education.” The software can be tailor-made for your business and offers unique, customized versions for many verticals, from manufacturing to hospitality and beyond. Talisma includes both onsite and cloud-based solutions. It operates like most CRMs with contact management, sales management, and marketing features. The difference is in its advanced capabilities, which include AI and detailed reporting.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Talisma is a fully customized solution, so the end product is built around your needs. This translates into easier navigation, as you don’t have to weed through a lot of options you don’t need. However, Talisma is an enterprise-level CRM and the wide breadth of features may take time to learn. Training is necessary to implement Talisma. You can choose from cloud-based or onsite deployment. The onsite option still gives access to new releases and upgrades of Talisma software. However, this requires ongoing maintenance. The cloud-based system’s updates are virtually instantaneous. Users also report lags with the onsite software suite.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Talisma Service enables enterprises to integrate front-office and back-office customer service across the Omnichannel platform to improve customer experience.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Talisma CRM helps companies in the Banking, Insurance, Financial Services, Mutual Funds, ITES, Travel & Hospitality, Manufacturing & Retail Sector.

Ease of Use

4.1
2.7

Support

4
3.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison