Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
Vtiger is a customer relationship management system that helps businesses streamline operations on a single platform. This CRM assists with project management, automated tasks, record keeping, and general business processes. It's a central location where you and your team can collaborate, work, and track performance. Vtiger is a good all-in-one CRM solution for small businesses because it comes with a wide range of resources that can appeal to many customers. However, its user interface is somewhat unique and could present a steep learning curve for new users.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
Vtiger's usability is a bit of a mixed bag. Some features are very straightforward, while others are confusing or complex. Overall, the system suffers under the weight of too many tools and features. The UI tries to handle this with a nested interface; however, you may end up forgetting the hidden features exist. Take contacts, for example. In Vtiger, adding new contacts is a breeze: with only a few clicks, you can add someone to your CRM, complete with email, phone number, and name. Importing contacts, on the other hand, is not that easy. And let's face it, you are more likely to import your contacts than manually entering the details.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
Vtiger offers several free support resources. You can find extensive technical documentation online. There is also 24/7 email and chat support, though they are a little slow to respond. There is phone support for technical issues. If you’re in need of more personalized assistance on using the platform, you can hire one of Vtiger’s CRM experts through their kickstart program.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
Over 300,000 companies around the world use Vtiger CRM. The business takes pride in its ability to adapt to the needs of every industry, from freelancers to large enterprises.

Ease of Use

4.1
4.2

Support

4
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison