Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
webCRM is designed to be a simple, sales-enhancement tool. According to their annual customer survey, webCRM can increase sales by 70 percent. The platform makes you the expert on your customers, gathering information from sales, marketing, service, and your website. It also eliminates a lot of data entry, allowing agents to focus on relationships vs. paperwork. You get features for all customer-facing departments, plus analytics. webCRM also handles several languages and currencies.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
webCRM keeps information visual and relevant. The dashboard can be customized to show the information you need most--whether that’s marketing KPIs or monthly revenue or the number of closed service tickets. Every department benefits from timelines, graphs, and other visuals which let you know where you stand with just a glance. Best of all, information doesn’t end up siloed between departments.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
We differentiate ourselves by offering continuity of service, from the initial enquiry, through evaluation and post sales support. This ensures that our account managers understand our customers business and provide the correct and most efficient solution. webCRM is about maintaining and retaining our customers. We can only do this if their systems provide a significant return on their investment.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
webCRM keeps things simple and intuitive. The UI is straightforward and you get just the right amount of features for a small to midsize business. The platform is comprehensive with tools for sales, marketing, and customer service. Plus, it accommodates multinational companies, with multiple languages and currencies available.

Ease of Use

4.1
4.4

Support

4
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison