Overview

Agile CRM is a fully comprehensive platform that provides a wealth of sales, marketing, and customer service features. It can also help manage your day-to-day operations with contact management, workflow automation, and 360-degree customer profiles. It's more affordable than most CRM systems and offers a free subscription for up to ten users.
YetiForce is a free, open-source Customer Relationship Management (CRM). Its intuitive, flexible, and customizable features have made it the ideal solution for many businesses. As an open system, you can build out the custom solution you need with a little technical know-how. The platform is continuously being improved by the enthusiastic Yetiforce community of developers. If you need hosting and support, it's available for a fee beginning at US$ 61/month.

Ease of use

To launch Agile CRM, all you need is a web browser. Once you connect your email, the platform becomes fully operational. Agile offers an abundance of automation features for customer service, sales, and marketing. Easy integration with telephony, social media, and email allows you to interact with customers from a single platform. Real-time alerts let you keep you on task and ensure you never miss a step in the sales process. As for analytics, Agile gives you many reporting options, such as sales KPIs and marketing ROI.
From the outset, YetiForce has pursued a philosophy of 'ease of use.' The community and team have developed a set of features that work together seamlessly and intuitively. The system is continuously refined by users. YetiForce's clients are offered a unique opportunity to direct the development of their software. Whenever a client orders a new feature for Yetiforce, it's made available to all users for free, assuming it meets quality assurance measures. Yetiforce users have a flexible, ever-growing system that adapts to the user. You also have control over which modules and features you add, ensuring the platform is not more complex than you need. Yetiforce is an open platform, however. Unless you have a tech-savvy team or are willing to pay for Yetiforce support, you may find the CRM is too much work to operate and maintain.

Support

Agile offers support via email, chat, knowledge base, and user forum. Phone support is available during regular business hours, Monday-Friday. Email support operates 24/5 and tends to be responsive. As for training, it is available in the form of webinars, workshops, video tutorials, and articles.
You can integrate with SMS, telephony, email, and social media to manage all your communications from one platform. All the data from these channels flows back to the contact record, ensuring you have a detailed profile without the nuisance of data entry.

Who is it for?

Agile is a user-friendly and comprehensive CRM system that can boost your sales and improve business efficiency. The vendor is relatively new; as such, the developers have cherry-picked a lot of their competitors' best features while avoiding their mistakes. It is a good CRM for those who have tried and failed with other CRM vendors. Given Agile's free version of the software (for up to 10 users!), even the smallest businesses can use Agile to improve sales and daily operations. Medium-sized companies will probably require a paid version; however, plans are affordable, and Agile offers discounts on two-year contracts.
YetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Administrators can also change the visibility of specific widgets for different users and add custom widgets with filters. Yetiforce features a built-in email module that helps users send and receive mail directly. Users can also link emails to contacts, leads, accounts, partners, competitors and various processes and sub-processes.

Ease of Use

4.1
4.6

Support

4
4.6

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison