Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Accelo is designed for service-based businesses. All-in-one professional services company system simplifies the management of all your client work, from prospect to payment and all in between. Accelo, which is simple to use, automatic, and intelligent, allows you to finally operate your complete business in the cloud. You may enjoy the most streamlined, integrated, and powerful Service Operations Automation software that allows you to effortlessly link all of your business's moving components in one cloud-based platform. You can forecast using sophisticated features like automatic email capture, automated timesheets, custom reporting, and intelligent business processes that alert you if things are going off track, you can forecast the future and make sure you keep your revenue growth in sight.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Accelo is the ServOps platform you've been looking for. Accelo, which is easy to use, automatic, and intelligent, allows you to finally operate your complete business in the cloud. Experience the most streamlined, integrated, and powerful Service Operations Automation software that allows you to quickly link all of your business's moving components in one cloud-based platform.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Accelo CRM provides you with Help Guides to get work done faster or you may watch how-to videos in Accelo’s Video Library. Accelo provides two different APIs - Forms API and RESTful API. Besides, you can share knowledge, promote discussion and interact with Accelo users from around the world on the Accelo Community or FAQ section.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
This solution is appropriate for companies of all sizes in a variety of industry verticals, as well as any professional service organization that services customers and bills for time. Accelo centralizes all customer service procedures, as well as team schedules and projects.

Ease of Use

3.7
4.1

Support

3.8
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?