Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
amoCRM is developed for small businesses with small sales teams. The CRM distinguishes itself by placing communications at the center of its services. If your sales process is text-heavy, amo may be the sophisticated CRM solution you need. While many CRMs ignore SMS, amoCRM integrates with WhatsApp, Facebook Messenger, Viber, Telegram, WeChat, and other platforms.Text-based advertising and mass SMS messages are also supported. Traditional CRM capabilities, such as lead nurturing, task assignment, sales automation, and campaign management, are also available.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The CRM features a clean and modern user interface that users easily adapt to. It's as simple as synchronizing your email and chat accounts to get started. The contacts will then be imported into amoCRM, and customer profiles will be created. Lead information is extracted from the communications themselves, eliminating the need for human input. You may also link with a large number of applications and extract data from them into the CRM record. The dashboards are entirely customizable, with hundreds of widgets to meet the demands of your organization. To acquire the information you need, choose from dozens of themes or design your own widget. You can sync CRM data and data from third-party apps into the widgets, allowing each tool to "talk" to each other.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
The firm provides client service by email and social media messaging 24/7. There is also a blog that is continuously updated with ideas on how to enhance sales efficiency, a number of training videos on how to use the product successfully, and a knowledge base where users can discover solutions to frequently asked questions. amoCRM's developers understand the importance of dependable service delivery, thus their skilled tech team is always ready to assist clients with their questions and issues. You may reach out to the support team at any time by phone, live chat, email, or tickets.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
It's ideal for both B2C and B2B company types, and it may help you convert first-time contacts into leads and keep your database structured so you can make smarter sales decisions. The program also records your performance and allows you to see your sales success at a glance. amoCRM is ideal for a tech-savvy team that has prior expertise with CRM software. If your seasoned sales staff is searching for a solution that can help them save time on mundane duties and activities while enabling them to focus on what is truly essential, this program will not disappoint.

Ease of Use

3.7
4.4

Support

3.8
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?