Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
To say Aptean CRM is a comprehensive solution is an understatement. This CRM can suit your every business need, from marketing to sales to call centers to ERP integration. While not the cheapest CRM on the market, it does eliminate the need for most other apps and integrations. You can serve your entire business from the Aptean platform.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Aptean comes equipped with tons of DIY features. You can drag and drop your way to your perfect dashboard or marketing campaign. Workflows are also built using simple, moveable tiles and tools. You’re in charge of what your CRM tools do and how they look and function.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
You can integrate Aptean CRM with their Contact Center software, for a robust all-in-one software solution. The call center suite comes with a knowledge base, call scripts, data recording, and over 30 CTI switches. You also have control over calling queues and routing. Interactive customer service dashboards ensure you have every detail about a client, from contact history to maintenance requests. You’ll always have the relevant information and documents at hand with Aptean’s 360-degree client profiles.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Aptean CRM is a powerhouse CRM with tools for marketing, sales, customer service, and call center functionality. You can even integrate it with the Aptean ERP software to create a single platform that spans your entire business. Whether you need a bird’s eye view of a client, department, or your business as a whole, Aptean CRM has got you covered. Performance-enhancing tools, performance metrics, and call center automation are all part of the robust feature suite.

Ease of Use

3.7

Support

3.8

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison