Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
If you could describe a CRM as human, it might be BenchmarkOne. The CRM strives to connect the human element to the data, with customer profile pictures, social media links, and interactive timelines. It comes with a CRM app, and you can also integrate with email to work right out of your inbox. Another selling point is their Enterprise Plan, which comes with an unlimited number of users.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Like many small business CRMs, BenchmarkOne has a clean and intuitive design. But the UI still stands out from the pack, given the fast loading time, easy navigation, and striking simplicity. The CRM app is also notable for its user-friendly design and functionality.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Some "how-to" help and more technical help for advanced users. Check out their videos and webinars to walk through BenchmarkONE features and marketing strategies at your pace.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Like many small business CRMs, BenchmarkOne keeps it simple. However, they distinguish themselves from other CRMs by creating an engaging, social, and human CRM platform. Information is visual and dynamic, increasing user adoption rates. There are plenty of tools for sales and marketing automation, too.

Ease of Use

3.7
4.5

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison