Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Client Tether helps you reach your customers in a personalized way at scale. It comes with plenty of tools for automated sales engagement, such as customer retention, lead management, and other automated communications. Client Tether also has a suite of franchise management features.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Client Tether is very feature-rich, so you'll need some training to learn the ropes. However, the company's customer support team gets rave reviews. The CRM is built for franchises, and customer care is there to ensure all of your locations implement and understand the software. The company is also responsive to user suggestions and makes continuous strides to improve the platform.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Client Tether comes with features for franchises such as royalty management, international databases, centralized knowledge centers, and a call center suite.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
ClientTether was designed by a franchisor for franchises and service-oriented businesses, i.e. Home service franchises, HVAC, Pet Care, Elderly Care, Carpet Cleaning, Restoration, Painting, Flooring

Ease of Use

3.7

Support

3.8

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison