Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Copper CRM is designed to work in perfect sync with the Google suite of office tools. You can expect effortless integration between Google and Copper, along with an interface that mimics Google's design principles. Onboarding is easy, and much of this CRM's functionality can be accessed right out of your Gmail account. Users can also relax knowing Copper CRM has passed Google's rigorous standards for security and functionality.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Copper CRM gained popularity for its high performance, top-level security, and easy integration with Google. It lacks some advanced features and instead focuses on usability, Google integrations, and sales features. Copper CRM has enough functionality to manage your leads, interact with them, and control your tasks, events, and opportunities. You can connect to your Gmail to import your data and contacts. In addition, you can use Google forms to pull in data from other sources, like your website. As for reporting tools, you can track your sales and revenues, set goals for your team, and analyze missed opportunities. The mobile version lets you conduct business from anywhere.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Customer support is provided via email with a 24-hour response time. Copper's Help Center contains articles, a search feature, videos, and webinars. You'll be able to learn the basics of navigating the platform there. Copper also provides a community forum.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
For Google-based businesses, Copper CRM is one of the best choices in terms of integration, functionality, and price. With a choice of three subscriptions, it can meet the needs of small to medium-sized sales teams. So, if your success strategy relies on leveraging Google products, Copper CRM will help you get the most out of them by providing a seamless platform for integration.

Ease of Use

3.7
4.5

Support

3.8
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison