Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Daylite CRM is specifically designed for Apple users. If your business is standardized on the Apple product suite, Daylite can work wonders for your productivity and profitability. It offers standard CRM features for sales and marketing, plus some unique functions not found elsewhere. For example, Daylite integrates with Siri for a hands-free CRM experience. It also offers project management. Built for teams of up to 100 users, subscription plans begin at $US 24/user/month.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
If you work in the professional services industry, managing a vast array of projects and tools is one of your biggest challenges. Daylite creates a fully customizable platform that integrates with all your other tools. It eliminates the need for several disparate apps, such as project management, calendar, word processing, and note-taking apps. You can also manage (versus juggle) several clients and projects from a single login. Daylite CRM leverages the existing power of your Mac-based tools to give you an affordable CRM that is user-friendly too. The software integrates seamlessly with all Apple products and has a look and feel that will be familiar to any Apple user.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
When problems arise, advanced support techniques ensure a speedy response time. We can ensure that your Daylite database runs smoothly and that correct backups are in place to prevent data loss.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Daylite combines powerful functionality with a great price. Unlike other platforms that cast a wide net, Daylite is a niche system. It's specifically designed for Apple products and professional service industries, such as real estate, law, and recruitment. It comes with features for sales and marketing, as well as a strong project management suite.

Ease of Use

3.7
4.4

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison