Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Deskera is a packed management platform with a variety of modules and functions that can address nearly any issue facing modern enterprises. Deskera has a scalable solution for everyone, from ERP to payroll management. Deskera is an appropriate solution for medium and large-sized organizations, as well as those who are still defining their management needs, due to its comprehensive software offering. This software may be used by businesses in any industry, making Deskera an enticing solution.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Deskera Customer Relationship Management Software provides a web-based CRM solution that provides an organization with a unified view of its customers and helps to automate critical sales processes ranging from lead qualification to promotional campaigns, allowing decision-makers to easily implement customer-centric strategies and ensure effective sales management.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Deskera CRM allows you to see and manage documents. With safe information distribution, you can easily search for documents. With Deskera CRM's permission-based sharing feature, you can ensure secure collaboration. Customer cases can be assigned to process owners. Track and resolve outstanding cases. Priorities may be added, progress can be tracked, and the client life cycle can be managed all through one smooth integrated system.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Growing companies or startups seeking a low-cost platform to handle contacts, deals, pipelines, sales team activities, marketing campaigns, corporate knowledge base, and support tickets.

Ease of Use

3.7
4.2

Support

3.8
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison