Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
edrone offers advanced marketing automation plus a suite of tools for your eCommerce business. The CRM can make sense of all your customer data, and leverage it into targeted campaigns, offers, and excellent customer experiences. The UI is eye-catching and user-friendly. Plus, edrone has excellent customer support. They not only help with technical problems but are also onhand to help you get the most of your CRM.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
It’s clear edrone put a tremendous amount of time into the design principles and layout of the platform. The UI is unique but self-explanatory and easy to navigate. You don’t need technical knowledge or coding experience to operate edrone. All the features are visible and ready to be implemented in just a few clicks. Despite the number of advanced options, the layout is clean and uncluttered. The customer support team is also highly responsive and knowledgeable.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
edrone offers support via business hours and online. It provides training in the form of documentation, live online, and webinars.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
edrone is an AI-powered CRM for eCommerce. It uses AI and Big Data to create an intelligent platform that truly knows your customers. You can use customer intelligence to personalize pitches and promotions, remember birthdays, upsell, cross-sell, and more. In addition to customer intelligence, you get marketing automation, omnichannel support, and web behavior analytics. edrone is loaded with powerful marketing features, and connects with over 150 banks and payment portals.

Ease of Use

3.7
4.8

Support

3.8
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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