Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
This affordable CRM is best for small agencies, freelancers, and sales teams of all sizes. It’s lean, mean, and has the functionality you need to scale quickly. With unlimited contacts and no commitment, it’s a great fit for busy entrepreneurs. You get lead capture forms, tagging tools, email integration, proposal builder, and other advanced features for just $US 39/month/first seat. Additional users can be added at $US 20/month/user. There’s also a basic ten-dollar-per-month plan for single users.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Funnel CRM is geared toward SMBs. It’s chock full of essential features without becoming bulky or complex. This lean system is intuitive and easy to learn, making it perfect for solo entrepreneurs and small teams who don't have a lot of time or money.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Funnel is a service that aims to replace the standard contact forms found on many websites. If you’ve ever had to set up a form like this yourself, you may have experienced first–hand the problems you can run into, and are aware of the skills that are needed to implement, create and troubleshoot one. Not only does Funnel provide everyone with easily customisable forms with copy/paste integration, it also comes with a set of useful tools to help you manage the contact requests you receive, send proposals, and manage your customers.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
This tool is suitable for freelancers and small businesses that have websites with contact forms. Since it’s built for SMBs, it is packed with all the essential features without making the system complicated and bulky. Some examples of these include contact forms, customer tracking, deals tracking, optimized communication channels, and proposals. Funnel CRM offers plans to cater to the needs and budget of freelancers, SMBs and large companies' sales personnel.

Ease of Use

3.7
4.6

Support

3.8
4.8

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison