Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Greenrope is a cloud-based software product that offers a single platform for CRM and marketing automation to assist in the alignment of marketing, sales, and operations. Using built-in templates and simple tools, users can construct compelling landing sites and email campaigns. Connect your social network accounts, e-commerce site, event registration, mobile marketing platform, and analytics platform to gain a comprehensive view of each prospect. For organizations migrating from a non-integrated solution, Greenrope provides a credit to cover contract termination fees.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The system itself is very easy to use and you don't need to have a technical knowledge background to get started. Moreover, the team is all very helpful and is always ready to give different suggestions to suit your needs. It has a neat and easy to use user interface. It does not charge per user unlike other software of the same genre. For improved creativity and conductivity, its dashboards can be customized with different colors, icons and styles. It is an affordable alternative to many software of its nature and is constantly improving with every update.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
As a GreenRope user, you have access to their friendly and professional support team 24 hours a day, 7 days a week. Call them, chat online, email, or use their ticketing system. They are always able to assist you. They take pleasure in their support and strive to provide you with the best in the business. With a GreenRope subscription, you have full access to all Sales, Marketing, and Operations capabilities. At every subscription level, everything is always included.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
GreenRope is a customer relationship management (CRM) solution designed for small business owners in all industries who want to combine their email marketing, sales, social media, event, and project management into a single cloud-based platform.

Ease of Use

3.7
3.8

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison