Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
If you're in the market for a new CRM, you've likely heard of HubSpot. It's at the top of every top CRM listing and claims over 100,000 users worldwide. Established in 2006, HubSpot trailblazer a new path for sales and marketing called the inbound approach. The inbound approach is all about providing value to your customers at every touchpoint. To this end, HubSpot offers hubs for sales, marketing, and service as well as a free CRM.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Hubspot is a multifunctional and easy-to-use CRM that keeps all your customer-facing departments in sync. All your customer data is located in one place, making it easy for teams to coordinate. Dashboards keep all your data and work processes visible from a single screen. By integrating with your other tech tools, you can do just about anything from within HubSpot—send invoices, create a WordPress post, or make a hands-free sales call. Despite the extensive functionality, HubSpot keeps things simple with its user-friendly interface.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
HubSpot offers many support channels. Free subscribers can turn to their online knowledge base for tips and troubleshooting advice. You can also look to the vibrant HubSpot Community for user suggestions and support. Paid subscribers can reach support via email, chat, or phone.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
The free CRM is excellent for small businesses and startups who want to manage customer data and streamline office processes. Many users rate HubSpot as the best free platform on the market. The paid hubs provide an extensive range of functionality for sales, marketing, and customer service. You can expect innovative features, extensive knowledge and support, and a user-friendly interface. However, the premium plans are more expensive than most CRM vendors. We recommend a 14-day free trial to let you weigh the pros and cons of a paid subscription. Alternatively, you can sign-up for the free CRM system to get a sense of the platform's performance.

Ease of Use

3.7
4.4

Support

3.8
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison