Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Infor CRM software allows an organization's sales, marketing, customer service, and support teams to see every customer interaction point. Users may use rich customer profiles and sales productivity tools to find opportunities to optimize the effect of each contact and streamline sales operations. With a broad range of analytics, sales management tools, and proactive alerts, you can drive accurate forecasting, informed decision making, and efficient team and territory management.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Built on cutting-edge, adaptable technology, Infor can be easily adapted and customized to your specific business needs – whether you want your CRM deployment to be on-premise or hosted in the cloud, Infor CRM can provide access to your data when and where you need it, as Infor CRM also provides a high-quality mobile CRM solution for mobile phones and tablets.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Within the Infor application, there is a module called Customer Service and Support. With the expenses of acquiring new customers being 5-10 times greater than the costs of maintaining existing customers, Infor CRM may have a significant influence on the bottom line by assisting in the development of long-term connections with your customers. CRM combines deep product and technical expertise, significant industry experience, and the entire power of Infor's resources to the goal of making the clients amazingly successful, and Infor CRM presently supports customers in 168 countries.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Infor CRM is a solution for small to medium-sized businesses and departments within bigger corporations. Infor CRM offers dependable, adaptable solutions in over 70 industries.

Ease of Use

3.7
3.7

Support

3.8
3.6

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison