Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Karma was designed for small businesses to manage contacts and unite sales teams in a unique and straightforward manner. KarmaCRM aims to simplify the process of tracking sales leads and agendas by streamlining information into simple tasks. By integrating Karma's CRM platform, businesses may develop processes that will maximize the effectiveness of their sales staff. In useful and adaptable apps, milestones, tasks, assignments, and contacts are clearly arranged.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The base level package does not include any customization options. You must sign up for a Pro (US $39/mo.) or Premium (US $55/mo.) account. This grants you access to a completely configurable dashboard where you may construct a variety of "widgets." A widget is a UI component that is embedded and performs a specific function or shows certain information. You might, for example, create a widget to display rotting deals or tasks due this week. You may construct numerous widgets to display any subset of data that is important to you. Karma is simple to use in addition to being simple to adapt. Users design their own dashboard. Because users develop their own software solution, you won't need to spend much time educating them.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Sending an offline message and then waiting for a response is really inconvenient - this does not happen with Karma users. You may communicate with your team members using a simple, robust messenger that is similar to the one available on Facebook. The Karma support team truly understands how to look after its customers. As soon as you join up, they assign a representative to assist you in the case of a problem.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Small to medium-sized businesses and firms are looking for an easy method to remain in touch with their prospects, customers, vendors, and suppliers. KarmaCRM is developed for small sales teams. It is a basic platform with only fundamental CRM functionality. This allows you to keep your contacts, prospects, and sales organized by concealing the powerful, comprehensive backend system.

Ease of Use

3.7
4.4

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison