Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Launchpad CRM is designed for non-profits. It can also be used for education and government institutions. In addition to a solid CRM feature suite of sales, marketing, and service tools, it has added functions unique to the non-profit sector. These include case management, and grant and contract management. Self-service portals can also help you scale your customer service. The system is attractively priced and has a user-friendly interface.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
If you have a decent understanding of music, electronics, software, and technology, Launchpad is incredibly straightforward and simple to use. The device is not overly light, but it is heavy enough that you can bash the buttons and they will stay in place. The software that comes with this product is my sole complaint about it.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Launchpad CRM also has lots of useful extras like Social Network Integration, Mobile User Support - CRM, Case Management, and. In addition, Launchpad CRM supports many popular third-party trading platforms enabling access to a variety of markets worldwide that can be traded with the assistance of expert advisors or a customizable automatic trading strategy.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Launchpad Business Services CRM gives government agencies, nonprofits, education, and foundations powerful tools to launch industry and sector strategies using tracking, communication, engagement, and data.

Ease of Use

3.7

Support

3.8

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison