Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Marketing 360 is an all-in-one marketing platform that assists eCommerce stores, enterprises, small businesses, and entrepreneurs in increasing sales and growing their brand. It combines digital marketing tools, website designs, and professional marketing services, offering online businesses with an integrated internet marketing solution for campaign management. Marketing 360 has three key purposes: to gather and use data for specific marketing goals, to add human knowledge to better campaigns, and to make online marketing data from all resources available in one easy-to-access interface.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Marketing 360 CRM is pretty easy to use and allows you to maximize. You will be able to see very clearly what the cost of each component of the digital program is. The CRM is very easy to use and allows us to maximize each lead. The emails can be automated based on various selections. It is a great platform for digital marketing for small businesses.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
In the help center you’ll get app walkthrough videos, tutorials, best practices and more when you browse our extensive support documentation. Besides, you may log in to see your dedicated point of contact. Call, text, email or schedule a call with them to get help, or call our main lines. Subscribe to them on YouTube for marketing tips, how-to videos, webinars and more to grow your brand.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Marketing 360 is used by over 20,000 small businesses to manage and grow their businesses. The platform is designed for small- to medium-sized businesses to deliver certified digital marketing software solutions and provide those organizations with unrestricted access to marketing professionals like software/website developers, SEO specialists, content writers, marketing experts and video producers who have a clearer understanding of their digital marketing needs.

Ease of Use

3.7
4.6

Support

3.8
4.8

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison