Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Membrain is a CRM for sales teams developed for B2B to implement sales strategy and design processes for deal winning behavior. Membrain Sales Enablement CRM coexists or enhances an existing CRM, providing tools in which sales staff may be trained for improved performance, optimizing and executing sales strategies. Membrain consists of elements including a CRM database, sales enablement tools for sales process workflow, content templates, sales forecasting and analytics tools and tools for productivity and collaboration.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Membrain simplifies the sales process and helps sales teams to create and implement plans to meet their targets constantly, therefore simplifying the implementation of your selling strategy. It helps to generate more detailed reports that are visually quick to access and understand, including the status of data. It has automation features that lead to understanding real sales opportunities. Its interface is excellent, professional and at the same time easy to use, Membrain enables its users to create an efficient workflow. Membrain enables individual success throughout sales lead and opportunity, with constant assistance. Membrain has all the information and functionality that leaders and decision makers need to lead their team to success in each point of sales.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
When using a CRM like Membrain, customer service is highly vital. Timely customer assistance is important when investing in your business such as Membrain. Customer service involves support in the installation and training of the product or service, the troubleshooting and update. Customer support also includes phone reply service and live chat assistance,

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Membrain CRM is perfect for B2B sales organizations selling on value rather than price, with a minimum sales cycle of 3 months. It’s the right choice for companies that are looking to escape from traditional CRM systems to drive sales effectiveness.

Ease of Use

3.7
4.7

Support

3.8
5

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison