Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Businesses seeking a powerful CRM with advanced features, complex reporting capabilities, and integration with Microsoft should consider Microsoft Dynamics. The extensive integration with Office 365, Skype, SharePoint, and other Microsoft apps is a distinctive feature of this modular CRM.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The software is surprisingly easy to use, considering the vast number of features. However, like any large software solution, it takes time to learn the ins and outs of this powerful tool. It has a minimalist interface and lifts a lot of the best elements from other CRM platforms. Customization options are extensive, and you can create an unlimited number of dashboards. The CRM also operates as a platform for the entire Microsoft ecosystem. All of your Microsoft tools can work in tandem from a single login. In addition, the system incorporates a built-in automated fraud protection tool for better security.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Comprehensive self-help materials cover every issue concerning Microsoft Dynamic 365's use. They include technical documentation, educational articles, video tutorials, and a user community. There is also email support and help desk ticketing. For severe issues, there is 24/7 customer care via phone. Lesser problems will be solved during regular business hours unless you subscribe to their professional support plan beginning at US$ 9 per month.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Microsoft Dynamics 365 is best for large organizations. If tight integration with the Microsoft suite is a crucial requirement, Microsoft Dynamics 365 is your best bet. This AI-powered platform combines advanced features for sales, marketing, customer service, plus ERP functions. It is a complex and expensive CRM solution; however, many enterprises find it is well worth the cost.

Ease of Use

3.7
4

Support

3.8
4.2

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison