Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Monday.com is an open platform where anybody can build the tools they need to operate all aspects of their business. The user-friendly, visual interface contains building elements such as Apps and connectors, allowing teams to construct or create the work solutions of their dreams in real time. Monday.com provides a collaborative place for your teams to be aligned, nimble, and efficient in whatever they do, whether you need to simplify your sales funnel, construct a marketing campaign strategy, operate a complete CRM, or develop a project management tracker.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The biggest benefit to monday.com is how easy it is to pick up and run with, especially if you have even the slightest experience with project management software. Even if you’re inexperienced, monday.com has an extensive knowledge base that covers even the most unique requirements for the software. For example, if you need to build a board that tracks profit margins, its knowledge base will walk you through the step-by-step process for creating it.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Sometimes a software is only as good as its support. Luckily, monday.com excels at customer support. They offer FAQs, webinars, community forums, video tutorials, an extensive knowledge base, phone support, and even a dedicated customer success manager at the Enterprise level. You’ll never go without help when using monday.com.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
There are a variety of large, small, and cross-functional teams in a range of businesses throughout the world. Its user-friendly design and customizability make it suited for any project or business. When it comes to project management software, the more features you add, the more difficult it is to understand. Monday.com achieves a remarkable blend of capability and usability, making it a virtually perfect project management solution for enterprises and organizations of all kinds.

Ease of Use

3.7
4.5

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison