Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Neon One is one of the biggest names in non-profit software. They handle 35,000 charities and nonprofits. Every aspect of giving, outreach, and grant management is covered with their comprehensive platform. You can even build customized databases around donors, volunteers, partners, and government institutions.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The customizable dashboard comes with retention widgets, note tracking, donation tracking, and every possible detail you need to know about your givers and volunteers. Instead of being siloed on spreadsheets, this data can be used strategically. For example, creating lists of people who volunteer around the holidays vs. summers. You could even separate prospects into groups based on their personal reason for investing in the charity.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Help staff and volunteers quickly engage members with built-in: email, marketing, event management, and reporting features. Member management software made easy - with trusted partners like QuickBooks, Constant Contact, and MailChimp.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Neon One is built for small to midsize non-profits. It can juggle all the moving pieces of your charity organization–from volunteers to events to fundraising and more. This established company has helped serve 35,000 non-profits and counting. Make A Wish Foundation and Big Brothers Big Sisters are just a few of the notable clients who use Neon One to build their mission.

Ease of Use

3.7

Support

3.8

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison