Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Nutshell is an all-in-one growth software platform that enables sales and marketing teams to collaborate to win more deals. Nutshell provides easy to use CRM, sales automation, and email marketing tools, limitless data and contact storage, and world-class live support that is simple enough for any team but powerful enough for any firm. Nutshell works because it motivates your team to use it, increases the amount of time they spend selling, and assists you in closing more transactions and growing revenue. Every Nutshell subscription comes with limitless data and contact storage, friendly customer service from actual people, and completely customizable analysis tools.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Nutshell CRM organizes and simplifies everything, beginning with its dashboard, which serves as your command center. You may launch activities and assignments, check appointments and timetables, access contact information, check sales status, and monitor your sales team's success, among other things, from there. You get reporting tools that allow you to see your team's sales performance as well as their qualitative productivity and effort in real time.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Nutshell provides its users with a help center where you can find support with their collection of various training videos, articles and knowledge base for Nutshell usage, configuration and marketing.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Small businesses that need an affordable and easy-to-use CRM, sales automation, and email marketing platform that actually helps you close deals, and can be fully implemented in days, not weeks.

Ease of Use

3.7
4.2

Support

3.8
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison