Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Odoo is an open source software that comes in three flavors, two of which are hosted locally and one in the cloud. Odoo S.A. and its community have created over 7,300 applications, making them available to the public. This service is unique in that it is totally customisable. More than 30 approved applications cover the great majority of business cases, and they all connect to the same database on Odoo's servers.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Odoo has a highly clean and visually appealing interface, which makes it much easier to use. It may appear to be a little detail, but with most CRM software delivering the same basic capabilities, a decent interface makes a significant difference. The integration with other products also contributes to a positive experience.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Odoo CRM has a user-friendly sales dashboard that allows you to conveniently follow various actions in the sales funnel. It automatically selects relevant leads from your inbox and allows you to easily manage your sales funnel with drag and drop functionality.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Odoo open source software exists to assist everyone, from individuals who only require a blog to large corporations who require a comprehensive ERP. Odoo ERP's cloud-based Online Edition provides a tailored solution specially intended to meet the demands of SMEs. Each business function is handled by a separate app in this highly modular system. This allows growing businesses to start with a few apps and to adopt more as their needs change and evolve.

Ease of Use

3.7
4

Support

3.8
3.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison