Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Citrix Podio is the new way to organize, communicate and get work done. More than 500,000 organizations use Podio to run projects and company departments. This includes everyone from small growing companies using Podio to run their entire businesses to innovative teams in enterprises. Podio speeds communication and provides the transparency and accountability needed for efficient teamwork, by enabling people to organize and track work in one easy-to-use place.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
You essentially build your own CRM by choosing apps from the Podio Apps Market. You’ll find hundreds of prebuilt apps for a variety of business functions, from HR to Property Listings. If you don’t find what you need, you can create your own app in just a few minutes. Apps are easily added and removed as your business evolves. Users can create a dashboard that functions perfectly for their business, versus wading through a lot of functionality they don’t need. Podio also allows you to create unlimited Organizations. If you’re managing more than one company, you can create a new set of apps and workspaces for each business. In the left hand column, you’ll see a list of your organizations. There’s no need to log in and out of various accounts; it’s just one account, one login, for all your companies. Some users claim that the interface is not sensitive enough. However, Podio delivers great versatility and consolidates many business practices into a central hub. Even with a lack of touch sensitivity, it is a top-performer in the ease of use category.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Podio offers all types of support including knowledge base, video tutorials, webinars, phone support, and help center with useful information.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
More than 500,000 organizations use Podio to run projects and company departments. This includes everyone from small growing companies using Podio to run their entire businesses to innovative teams in enterprises. Podio speeds communication and provides the transparency and accountability needed for efficient teamwork, by enabling people to organize and track work in one easy-to-use place.

Ease of Use

3.7
3.9

Support

3.8
4.1

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
no

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?