Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Propertybase offers a vast suite of products, from website creation to listing management to back-office automation. The price may make it out of reach for small businesses, with the basic plan starting at US$ 399/month. However, it's an end-to-end real estate solution with plenty of tools to speed your sales cycle, stay on top of listings, and market to prospects.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Propertybase offers two editions. The Propertybase GO edition is an out-of-the-box product. It's best for businesses that want easy adoption and a simple user experience. It offers a comprehensive set of CRM tools for real estate that any agency would find useful. However, it's not as customizable as other platforms, and the analytics are somewhat basic. The Propertybase Salesforce edition is a customizable platform. It requires more time to build out your personalized software solution. It's better for more complex agencies with an international presence. Both customization and training take more time compared to Propertybase GO. It's a tailor-made system that offers deep data analysis.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
A Propertybase website is included in your subscription. This will save you the cost of hosting and developing your own site. Plus, the CRM will send all web behavior directly to your customer profiles. You can see favorited properties, saved searches, page views, search criteria, plus how they navigate around your page.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Propertybase is the world's leading real estate marketplace. In more than 60 countries, we work with brokers and agents in the residential, commercial, and developer markets. The Propertybase platform streamlines and simplifies the real estate company by establishing repeatable, simplified, and effective processes for managing the whole sales cycle.

Ease of Use

3.7
4.4

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison