Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Sage CRM is an advanced CRM solution that contains three major modules: Sales, Marketing, and Customer Service. Sage CRM software is extremely customizable, adaptable, and scalable. The program may be deployed in the cloud or installed on your own server using an On-Premise software license. One of the key strengths of Sage CRM is that it integrates seamlessly with Sage’s flagship accounting products such as Sage 50 and Sage 200. The integration allows you to view vital accounting data from Sage within the CRM system. The interface between Sage accounts and Sage CRM allows you to make orders in CRM while eliminating data re-entry in Sage accounts.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The setup is complicated and time-consuming if you are working with a developer to design a custom solution with Sage. Once configured, the CRM is simple to use; nevertheless, the overall appearance is outdated. This is not the platform for you if you want a modern system with compelling graphics to drive user adoption. Besides, Sage CRM is equipped with intuitive drag-and-drop customization options that require little to no coding.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Sage provides extensive product templates, guides, support, and training in a variety of languages so that you can learn the ins and outs of the program and incorporate it effortlessly into your existing workflow. It also has a variety of training videos on its own YouTube channel. Sage has a multitude of community forums organized by Sage product or business where you can quickly find the most frequently asked questions.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Sage CRM is tailored to the needs of small and medium-sized businesses. It is simple to deploy, install, manage, learn, and maintain for businesses who want to maintain a good reputation rather than their software. Sage CRM can get you up with operating in a matter of days. Most importantly, it is reasonably priced, so you can be confident that you are receiving the greatest possible value for your money. Users have extended the software to serve virtually every industry, including chemicals, construction, wholesale retail, nonprofits, food and beverages, and others.

Ease of Use

3.7
3.1

Support

3.8
3.4

API Access

yes
no

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison