Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Salesflare updates your address book and records all interactions with the people you contact. It collects information from social media, company databases, phone calls, emails, and calendars and presents it to you in automated customer timelines that tell you all you need to know. Salesflare will tell you and remind you what to do with leads so that no deals go through the cracks. Salesflare works with anything you work with and wherever you work. Use it on PC, mobile, or from a sidebar in your email inbox. Salesflare may be extended even further by integrating with 400+ other productivity apps, such as Google Apps, MailChimp, Trello, and Slack.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Considering that Salesflare is a cloud-based service, getting it up and running should be easy. You don't require any specialized technical knowledge. The entire process is as simple as joining up with your personal and company information, followed by the integration of important applications such as Gmail and Outlook. Salesflare includes a user interface that follows the natural flow of sales pipelines. Moreover, despite the fact that it includes a number of management tools, automation resources, and customization possibilities, the entire system is well-organized and simple to use. The dashboard is intended to help you streamline and coordinate your sales process from the beginning. You can quickly track various deals, view client activities, launch campaigns, generate leads, and so on.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Salesflare uses Intercom, an excellent support chat service that allows users to keep in touch with future and present clients in order to resolve any and all of their Salesflare requirements. The chat is meant to assist clients with issues that cannot be resolved through the knowledge base or YouTube videos. The knowledge base was created by the same experts that manage customer support and relations, and it answers all of the frequently asked questions as well as others. Customers with concerns, recommendations, or questions about Salesflare can contact the company via chat on the website.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Salesflare is the smart CRM that small businesses selling B2B love to use. It is a zero-input sales pipeline application that thinks and works for its user rather than the other way around. Ideally suited for small and medium-sized B2B companies looking to sell more with less effort. Thousands of agencies and fast-growing businesses all around the world rely on it. The primary users are marketing agencies, software companies, startups, consulting firms, commercial real estate agencies, non-profits, pharmaceutical corporations, and manufacturing.

Ease of Use

3.7
4.7

Support

3.8
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison